Legal
Terms of Service
Last updated: September 3, 2026
Acceptance of Terms
By accessing or using flowofelements.com, you agree to be bound by these Terms of Service and by our Privacy Policy and Return Policy. If you do not agree with any part of these terms, please do not use our site.
Account Registration
- You are responsible for keeping your account credentials confidential
- You must provide accurate and current information
- You must be at least 16 years old to create an account
- You are responsible for all activity that occurs under your account
Orders & Pricing
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or unavailable items.
Item | Details |
|---|---|
Prices | Displayed in USD; subject to change without notice |
Taxes & Duties | Sales tax (where applicable) and customs duties are the buyer's responsibility, as set out in our Shipping Policy |
Product Variation | Natural gemstones vary in color and veining; pieces are made to order and may differ slightly from product photos |
Payment
Payment is processed securely through Stripe and PayPal. By submitting an order you authorize us to charge the total amount, including shipping and any applicable tax. We do not store full payment card details on our servers.
Shipping & Delivery
Shipping methods, transit times, costs, customs, and tracking are governed by our Shipping Policy . Risk of loss passes to you upon delivery to the carrier or upon delivery to your address, as applicable under the selected shipping terms.
Returns & Refunds
Returns, exchanges, and refunds are governed by our Return Policy . Please review it before purchasing.
Intellectual Property
The name Flow Of Elements, our logo, product designs, photography, and all website content are the intellectual property of Flow Of Elements or our licensors. You may not reproduce, distribute, or use them for commercial purposes without our prior written permission.
Prohibited Use
- Do not use the site for any unlawful purpose
- Do not attempt to disrupt, scrape, or reverse-engineer the site
- Do not infringe the rights of others or our intellectual property
Limitation of Liability
The site and products are provided "as is" without warranties of any kind. To the maximum extent permitted by law, Flow Of Elements is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the relevant order.
Governing Law
These Terms are governed by the laws of the jurisdiction in which Flow Of Elements is established, without regard to conflict-of-law principles. Any dispute shall be resolved in the courts of that jurisdiction.
Contact Us
Questions about these Terms? Reach us at the channel below and we will reply within 1–2 business days.
Flow Of Elements
Email: support@flowofelements.com
Please include a clear description of your question or request
Business information
Flow Of Elements is a trading name of ELEMENTAL MUSE LTD (company no. 17354535, registered in England and Wales). Registered office: James Carter Road, Mildenhall, IP28 7DE, United Kingdom.